1.Orders Cancelled by Customer:

• Cancellation Conditions:
  • Customers have the flexibility to cancel an order only if the product’s delivery hasn’t been completed.
  • Once a product is delivered, cancellation requests won’t be entertained to ensure a smooth delivery process.
• Refund Process:
  • If a customer cancels an order that has been accepted by the company, the refunded amount will be issued after verification in the form of store credit points or source of payment.
  • These store credits can be utilized for future purchases on the AnimStok.com website, providing a seamless and convenient shopping experience.
• Mala Fide Intentions:
  • The company reserves the right to cancel any order if mala fide intentions are detected during the order placement process.
  • This measure ensures the integrity of the ordering system and protects both the company and its customers.

2. Order Returns:

• Non-Returnable Policy:
  • All products purchased through AnimStok.com are considered returnable or non-returnable, emphasizing the importance of carefully considering and selecting items before purchase.
• Reporting Issues:
  • Customers are encouraged to promptly notify the company if any issues or defects are identified in the product during the delivery process.
  • This proactive communication helps address concerns swiftly and ensures customer satisfaction.
• Refund Processing:
  • Refund amounts for legitimate return cases will be processed in the form of Animstok Credit or refund to source.
  • The customer’s account will reflect the refunded amount within 4-7 business days, providing transparency and a clear timeline for the refund process.
• Tracking Returns:
  • A dedicated “Order Returns” tab on the website allows customers to easily track the status of their return requests, promoting transparency and customer empowerment.

3. Shipping and Delivery:

• Timely Shipping:
  • Packages will be dispatched within 5-7 business days of placing an order, ensuring prompt order fulfillment.
• Tracking Information:
  • Customers will receive email notifications with tracking information as soon as their package is shipped, enabling them to monitor the progress of their delivery.
• Optimizing Logistics:
  • Customers are advised to consolidate their purchases into a single order during checkout. This not only optimizes logistics costs but also ensures the convenient delivery of all selected items together.

4. Payments:

• Payment Options:
  • AnimStok.com provides customers with a variety of payment options, including Debit Card, Credit Card, Net Banking, Store Credits (customer-specific), and Wallets.
• Transparent Billing:
  • There are no hidden charges, and customers only pay the amount displayed in the order summary during the checkout process, promoting transparency in billing.
• Payment Failure Resolution:
  • In the event of a payment failure, customers are encouraged to retry after verifying the accuracy of the information provided to the payment gateway.
• Refund for Payment Failure:
  • If an account is debited due to a payment failure, the amount will be rolled back to the same account used for the order within 7 business days.
  • Customers can seek clarification by contacting the company via email and providing their order number.
• Security Measures:
  • Customers are reminded to make payments in a secure environment to safeguard their card and bank details, ensuring a secure online shopping experience.

REFUND & CANCELLATION Live Animals (pets & livestock)

1. Account Cancellation:

• Who Can Cancel:
  • Breeders, Individuals, and NGOs have the autonomy to cancel their accounts on AnimStok.com at their discretion without the need for prior notice.

1. Subscription Cancellation:

• Pro-Rata Refunds:
  • If an account cancellation takes place during an ongoing subscription period, the website will not provide refunds on a pro-rata basis. Subscribers are responsible for managing their subscription periods and associated fees.

III. Pet Purchase Transactions:

• Platform Role:
  • AnimStok.com acts solely as a platform for breeders to showcase and market animals for sale. The website is not directly engaged in the actual buying or selling transactions of animals.
  • Liabilities:
    • The website disclaims any liability for refunding money paid to purchase animals. Breeders/ Sellers hold the responsibility to refund buyers in cases of providing animals that are unhealthy, unfit, or wrongly described.

1. Plan Cancellation:

• User Responsibility:
  • Users have the option to cancel their plans at any time, understanding that the website is not obligated to provide refunds upon plan cancellation.

1. Payment Failure and Refunds:

• Automatic Refunds:
  • In the event of a payment failure, where the user’s card or account has been charged erroneously, and the user was not subscribed to the requested plan, the charged amount will be automatically refunded.
  • Refund Processing Time:
    • Refunds for payment failures will be processed within 5-10 business days, depending on the chosen payment method.
  • Non-Reflection of Funds:
    • If the refunded funds do not reflect in the original payment mode after 10 days, users can raise a refund request through the contact page or by emailing Support.
  • Refund Channels:
    • Refunds for credit card payments will be directed to the original credit card used during the purchase. For payments made through a payment gateway, refunds will be issued to the same account.

1. User’s Prudence:

• Cautionary Advice:
  • Users are strongly advised to exercise their best judgment and prudence before making any payments for services on AnimStok.com.
  • Understanding Transactions:
    • It is crucial for users to comprehend the nature of transactions and services offered on the platform before committing to subscriptions or making purchases.

The user is thus advised to exercise their best judgment and prudence before making payments for any of the services on Animstok.com