Important Documents - Animstok.com

B2C Seller FAQ

Our platform is dedicated to pets, animals, and livestock-related products and
services. You can sell all legal pets, cattle, and animals along with wide range of
items, including pet accessories, food, healthcare products, livestock equipment,
and even services like grooming or training.

Visit www.animkart.com, click “Login/Register,” and follow the instructions to register. Once done,
start listing your items.

No upfront fees. We charge a small commission on successful sales. Check our terms for
details.

Log in, go to “Sell,” and follow the prompts to list your items. Provide detailed descriptions,
images, and pricing.

Yes, ensure accurate information about your services and qualifications.

Secure payment processing through our platform. Funds transferred to your account after
deducting commission.

Yes, manage promotions through your seller dashboard to attract more customers.

Yes, easily manage your listings anytime through your seller dashboard.

We provide tools like sponsored listings, promotions, and social media outreach to boost your
visibility.

You're responsible for shipping. Choose your preferred method and carrier.

We ensure listed services meet quality standards and regulations.

Absolutely! Offer a mix to meet diverse customer needs.

Have a clear policy in place and handle returns according to your terms.

Yes, get insights to track performance and make informed decisions.

Reach us through the provided contact information for assistance. We’re here to help!

C2C Seller FAQ

You can sell pet and livestock products like food, accessories, grooming supplies, and offer
veterinary services on AnimKart.com.

Visit www.animkart.com, click "Login/Register," and follow instructions to register. Once done,
start listing your items.

Listing is free. Refer to our terms for details.

Log in, go to “Sell” or “List an Item,” fill in details like type, breed, price, and location, and upload
photos.

Yes, you have full control over pricing based on factors like breed, age, and demand.

Sellers must adhere to animal welfare guidelines, and buyers are encouraged to inspect
animals before buying.

Sellers arrange shipping. We recommend reputable transport companies for safe delivery.

No, you can list as many livestocks as you want to reach more buyers.

Yes, you can edit or remove your listings anytime from your seller account.

Sellers must comply with local laws and provide accurate information about their livestock.

Our customer support team helps mediate and find fair solutions for both parties.

Yes, we offer promotional tools like featured listings and sponsored ads for increased visibility.

Guidelines

All sellers must adhere to local and international regulations concerning animal welfare. Products and
services listed on AnimStok.com must meet ethical standards for the treatment and care of animals.

Provide accurate and detailed descriptions of livestock, pet supplies, and veterinary services listed on
the platform. Include relevant information such as breed, age, health status, and any special
considerations.

Use clear, high-resolution images and multimedia content to showcase animals and products effectively.
Visuals should accurately represent the items being sold and help potential buyers make informed
decisions.

Maintain open and transparent communication with buyers. Respond promptly to inquiries, provide
honest information about products and services, and address any concerns or issues raised by
customers.

Yes, you have full control over pricing based on factors like breed, age, and demand.

Ensure that all livestock, pet supplies, and veterinary services meet safety and health standards. Sellers
are responsible for the well-being of animals during transportation and delivery, as well as the quality of
products and services offered.

Protect the privacy and security of user information. Safeguard personal data provided by buyers and
sellers and adhere to relevant data protection regulations.

Set fair and competitive prices for livestock, pet supplies, and veterinary services. Avoid price gouging or
deceptive pricing tactics that may harm consumer trust.

Implement quality control measures to maintain the integrity of the platform. Regularly monitor listings
for accuracy, authenticity, and compliance with guidelines.

Foster a positive and respectful community environment. Encourage constructive interactions between
buyers and sellers, and prohibit any form of discrimination, harassment, or harmful behavior.

Continuously evaluate and improve the platform based on user feedback and market trends. Stay
informed about developments in the animal industry and adapt policies and guidelines accordingly to
ensure AnimStok.com remains a trusted and valuable resource for pet and livestock enthusiasts.

Sellers should engage in ethical selling practices, including honesty in product listings, fair treatment of
animals, and transparency in transactions. Avoid misleading or deceptive practices that may mislead
buyers.

Provide educational resources and information to help buyers make informed decisions about pet care,
livestock management, and veterinary services. Offer guidance on topics such as nutrition, training, and
health maintenance.

Ensure compliance with all applicable laws and regulations governing the sale and transportation of
animals, pet supplies, and veterinary services. Stay up-to-date on changes in legislation and adjust
practices accordingly.

Ensure compliance with all applicable laws and regulations governing the sale and transportation of
animals, pet supplies, and veterinary services. Stay up-to-date on changes in legislation and adjust
practices accordingly.

Foster a sense of community among users by organizing events, forums, or social media groups
dedicated to pet and livestock enthusiasts. Encourage collaboration, knowledge sharing, and networking
opportunities.

Regularly monitor the platform for compliance with guidelines and take appropriate action against
violations. Implement measures to prevent fraudulent or unethical practices and maintain the integrity
of AnimStok.com as a trusted marketplace for pet and livestock enthusiasts.

Commission Structure

Categories

Upto INR 500
More than INR 500

AQUARIUM

(ACCESSORIES, AIR PUMPS, AQUARIUM & FISH TANKS, GRAVEL & PEBBLES, ORNAMENTS, ARTIFICIAL PLANTS, BREEDING BOXES,INTERNAL/EXTERNAL FILTER,  CLEANING, HEATERS, LED LIGHT, FLUORESCENT TUBES, MEDIA, MEDICINES, NUTRITION & FEED, PLANT CARE, AQUATIC SPARES)

17.00%
14.00%

PET SUPPLIES

(TOYS, CLOTHES, CARE SUPPLIES, FOOD, TREATS, FOOD SUPPLEMENTS, BEDS, APPAREL, CAGES, LITTER SUPPLIES, ACCESSORIES, HOUSE, GROOMING)

10.50%
8.00%

INFRA

(CATTLE CUBICLES, CATTLE HEADLOCK, COOLING SYSTEM(dairy), AI EQUIPMENT, CATTLE FEEDER, GOAT/SHEEP/PIG FEEDER, WATER BOWL, SHED (GOAT/SHEEP/PIG), GOAT RESTRAINER, VACCINE GUN, SLATTED FLOOR, FISHING NET, AQUACULTURE EQUIPMENT, AQUACULTURE TANK, WATER SOFTNER, DRUM FILTER, PROTEIN SKIMMER, BEEHIVE BOX, HONEY EXTRACTOR, BEEKEEPER SUIT, BEE SMOKER, BROOD CHAMBER, HONEY CHAMBER)

15.00%
13.25%

LEATHER

(SKIN & HIDES, FOOTWEAR INFRA, TANNERY, LEATHER TOOLS, LEATHER PRODUCTS, LEATHER GARMENTS INFRA)

22.00%
14.00%

SPORTS

(EQUIPMENT, FEED, VETERINARY, HATCHRIES)

18.00%
14.00%

DAIRY

(POWDER MILK, FRESH MILK, CHEESE, YOGURT, GHEE, BUTTER)

8.00%
6.00%

ART

(WOOD ART, PAINITING, CROCKERY, METAL ART, WALL ART, FIGURINE)

21.00%
17.50%

EQUINE

(HORSE TACK, RIDER TACK, GROOMING PRODUCT, STABLE SUPPLIES, HEALTHCARE, SPORTS EQUIPMENT)

13.00%
10.00%

MEAT

(CHICKEN, PORK, EMU, GOAT, DUCK, GOOSE, LAMB, OTHER)

16.00%
12.50%

FOOD/FEED

(DOG FOOD, CAT FOOD, HORSE FEED, BIRD FEED, EXOTIC PET FEED, CATTLE FEED, AQUA FEED, POULTRY FEED)

12.00%
8.50%

VET

(CATTLE TONIC, CATTLE ANTIBLOAT, CATTLE/PET/EQUINE ANTIBIOTIC, DEWORMER, SUPPLEMENT, PARASITICIDES, ANTHELMINTICS, PAIN KILLER, SPRAY & OINTMENT, DENTAL, BONE HEALTH, ANTIPROTOZALS)

17.00%
12.50%

SMALL PET SUPPLIES

(AQUARIUM, FEED, EQUIPMENT, ACCESSORIES, MEDICINE, PLANTS, TOYS, CAGES, HOUSE, FEEDERS, WATER BOTTLE, GROOMING)

10.00%
8.00%

POULTRY

(EQUIPMENT, FEED, VETEVETERINARYRNIARY, HATCHRIES)

18.00%
15.00%

FAQ

Our commission structure for sellers is straightforward and transparent. Sellers pay
a commission based on the total value of each successful transaction completed
through our platform. The fee varies depending on what they sell.

Sellers offering pet and livestock products, supplies, veterinary supplements, and related services are subject to our commission structure. This includes but is not limited to:

  • Pet food and treats
  • Livestock feed and supplements
  • Pet accessories and grooming supplies
  • Veterinary services and consultations
  • Training, Grooming, Coaching, Therapy, and boarding services

The fee percentage is decided by various factors, including the type of product or service, market demand, and competitive analysis. Sellers can refer to our user guide regarding the commission rates applicable to their offerings.

Sellers might have to pay extra for special placement or promotional services, but these are optional and customizable.

Our commission structure is designed to align with industry standards while providing value-added services and support to help sellers maximize their sales potential and grow their businesses effectively.

Sellers interested in joining AnimStok.com or learning more about our commission structure and selling policies can visit our website, seller dashboard and user guide or contact our seller support team for personalized assistance.

Absolutely! We value the contributions of our top-performing sellers and offer various incentives and rewards to recognize their achievements.

We strive to maintain transparency and fairness in all our dealings with sellers. If there are any issues with fees, sellers can contact our support team for a quick resolution.

Yes, we provide sellers with access to comprehensive analytics and reporting tools through our seller dashboard. Sellers can access detailed analytics through our dashboard to track their sales and fees in real time.

We make sure all products and services meet legal and ethical standards, promoting responsible pet and livestock care.

Privacy Policy

This Privacy Policy describes how Animpet Ecomm Private Limited and its affiliates (“Animstok.com, Annimkart.com we, our, us”) collect, use, share or otherwise process your personal information through its website www.animstok.com, and m-site (hereinafter referred to as the “Platform”).
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.
At Animstok.com, data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this privacy policy to learn more about our information-gathering and dissemination practices.
By availing our services, you acknowledge your acceptance of the terms of this Privacy Policy, consent to our use and disclosure of your personal information by this Privacy Policy, and that any personal information provided by you through us is provided under a lawful contract. This Privacy Policy is incorporated into and subject to the terms of the User Agreement and/or all other policies and agreements published on the website.
Please read the following policy to understand how your personal information will be treated as you make full use of our Site.
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

1. INFORMATION WE COLLECT:

You provide us with information about yourself – your name, address, e–mail, phone number, date of birth, etc, in case of registration using social networking websites we collect your profile picture and social network ID. when you interact with us to avail our services. If you correspond with us by e-mail, we may retain the content of your e-mail messages, your e-mail address, and our responses. Additionally, we store information about users’ contacts when users manually enter contact e-mail addresses or transfer contact information from other online social networks. We also collect general information about your use of our services. 

2. INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE OUR SERVICES:

When you access or use our Services, we automatically collect information about you, including:
Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifier, phone number, IMEI, and mobile network information.
Collection of Data through Cookies and Tracking Technologies: We employ diverse technologies for data collection, which may involve sending cookies to your device. A “cookie” is a small data file transferred to your computer’s hard drive, enabling a website to recognize you individually, gather information about your preferences, and tailor its operations to suit your needs, preferences, and dislikes. Generally, cookies are secure, as they only identify your computer to personalize your web experience. Accepting a cookie does not grant us access to your computer or any Personally Identifiable Information, except the details you choose to share. Other servers cannot read them, and they cannot be used to transmit viruses. While most browsers automatically accept cookies, you can typically adjust settings (Microsoft Internet Explorer, Firefox, or Google Chrome) to receive notifications about cookie placement requests, decline specific cookies, or reject cookies entirely. Disabling cookies completely may limit access to certain website features, and some pages may not display correctly. To support personalized website features, such as country and language preferences, we must send a cookie to your device’s hard drive and/or utilize cookie-based authentication to recognize you as a registered website user. Importantly, we do not use “surveillance” cookies that track your activity elsewhere on the web. Additionally, we may employ web beacons (also known as “tracking pixels”) for information collection purposes. We also may make use of third-party tracking pixels used by advertising or analytical partners. Some such partners include, but are not limited to:
Google Analytics: Used to track statistical information such as page visits and traffic source information allowing us to improve the performance and quality of the Site.
Google Advertising: Used to track conversions from advertisements on the Google Search and Google Display network. Third-party pixels and content may make use of cookies. We do not have access or control over these third-party cookies and this Policy does not cover the use of third-party cookies.

3. INFORMATION SHARED DURING TRANSACTION:

You agree that you will enter transactions with third parties through our website and agree to share information for easy completion of the transaction. You hereby expressly agree that we shall not be involved or held liable for any breach of the privacy or security of that data. The said breach, if any, shall be a matter of dispute between you and the third party and we shall not be held liable or be issued a notice for the same. 
We strongly recommend that you should be careful and vigilant while disclosing your personally identifiable details with your transaction partner. Please do not disclose your bank and account details to anyone through our website or to any individual whom you have met through our website. 

4. HOW WE USE YOUR INFORMATION:

We use the information we collect to fulfill your requests for services, improve our services, contact you, conduct research, and provide our other users with your information to ascertain compatibility.
By providing us your e-mail address, you consent to us using the e-mail address to send you, our website and services-related notices, including any notices required by law, instead of communication by postal mail. You also agree that we may send notifications of activity on our website to the e-mail address, by any applicable privacy settings. We may use your e-mail address to send newsletters, changes to our features, new services, events, or other information. If you do not want to receive optional e-mail messages, you may modify your settings to opt-out.
Our settings may also allow you to adjust your communications preferences. If you do not wish to receive promotional email messages from us, you may opt-out by following the unsubscribe instructions in those emails. If you opt-out, you will still receive non-promotional emails from us about enquiring any additional information that we may require.
Following the termination or deactivation of your services, we may (but are under no obligation to) retain your information for archival purposes. We will not publicly disclose any of your personally identifiable information other than as described in this Privacy Policy.

5. HOW WE SHARE YOUR INFORMATION:

As a matter of policy, we do not sell or rent information about you and we do not disclose information about you in a manner inconsistent with this Privacy Policy except as required by law or government regulation. We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws such as those regarding, fraud and other personal rights.
We may share your data with our services providers who process your personal information to provide services to us or on our behalf.  We have contracts with our service providers that prohibit them from sharing the information about you that they collect or that we provide to them with anyone else or using it for other purposes.
You may decline to submit personal information through the Services, in which case we may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please discontinue use of our Service; your continued usage of the Service will signify your assent to and acceptance of our Privacy Policy and Terms of Use.
We can (and you authorize us to) disclose any information about you to law enforcement, other government officials, any lawsuit or any other third party that we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us, or you, to liability.

6. ENSURING INFORMATION IS ACCURATE AND COMPLETE

We take reasonable precautions to ensure that the Personal Information We Collect, Use, and Disclose is complete and relevant. However, the accuracy of that information depends largely on the information you provide. That’s why we recommend that you:
Let us know if there are any errors in your Personal Information; and
Keep us up to date with changes to your Personal Information such as your name or address.

7. HOW WE PROTECT YOUR INFORMATION:

We are very concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access.
By using this website or the Services or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website or Services.
We employ commercially reasonable physical, managerial, and technical measures to safeguard the integrity and security of your Personal Information. Your sensitive data, such as credit card details, undergo encryption during transmission to us. Our staff is trained and obligated to protect your information. Nonetheless, we cannot guarantee the security of any data you transmit to us, and you do so at your own risk. It is never advisable to use unsecured Wi-Fi or other unprotected networks to send messages via the Service. Upon receipt of your information transmission, we diligently endeavor to secure our systems. However, please be aware that this does not guarantee immunity from potential breaches, including access, disclosure, alteration, or destruction of information despite our physical, technical, or managerial safeguards. In the event of a security breach, we will strive to electronically notify you so that you can take necessary precautions.
Despite any conflicting provisions in this Policy, we reserve the right to retain or disclose your information if we reasonably believe it is necessary to comply with a law, regulation, or legal request; to safeguard the safety of any individual; to address fraud, security, or technical concerns; or to protect our rights or property. However, nothing in this Policy is designed to restrict any legal defenses or objections you may have to a third party’s, including a government’s, request for the disclosure of your information.
Nonetheless, it’s important to note that no data transmission over the Internet or storage system can be completely secure. We strongly advise against sending credit card information or other sensitive details via email. If you suspect any insecurity in your interaction with us, such as potential compromise of your account security, please promptly notify us of the issue by utilizing the “Contact Us” section provided on our website. 

8.  CHOICES ABOUT YOUR INFORMATION:

You have several choices regarding the use of information on our Services:
1. Email Communications: Periodically, we may send you complimentary newsletters and emails aimed at promoting the use of our website or services. If you receive newsletters or promotional emails from us, you can choose to stop receiving them by opting out. You can do this by following the unsubscribe instructions provided in the email or by directly contacting us. However, please note that even if you opt out of promotional emails, you may still receive service-related communications from us, such as updates to our Terms of Use or Privacy Policy.

2. Changing or Deleting Your Personal Information: You have the option to update any of your personal information in your account by emailing us at SUPPORT or by visiting our website and following the provided instructions. If you wish to have your personal information deleted, you can request this from us, and we will make commercially reasonable efforts to comply. However, please be aware that certain legal obligations may require us to retain some information for a specific period, and we will only delete it once those requirements are met. Any information we delete will be removed from our active database but may still exist in our archives for reasons such as fraud prevention.
Additionally, if you prefer not to submit personally identifiable information through the website, you can provide it to us via email or post. You can review and correct the information we have on file about you by contacting us directly at help, and we will make the necessary adjustments. 

9. CHILDREN’S PRIVACY:

Our services are exclusively offered to individuals who are legally capable of entering into a binding contract under the Indian Contract Act of 1872. Safeguarding the privacy of young children is of paramount importance to us. Therefore, we do not knowingly gather or request personal information from individuals under the age of 18, nor do we knowingly permit such individuals to register. If you are under 18, we kindly request that you refrain from attempting to register for our service or disclosing any personal information to us, including your name, address, phone number, or email address. Individuals under the age of 18 are not permitted to provide any personal information to access our service. Should we become aware of the collection of personal information from a child under 18, we will promptly delete such information. If you suspect that we may have information pertaining to a child under 18, please contact us via our privacy help page. 

10. MERGER AND ACQUISITIONS:

In case of a merger or acquisition, we reserve the right to transfer all the information stored with us to the new entity or company thus formed. Any change in the website’s policies and standing will be notified to you through email. 

11. ADVERTISING:

Advertisers and advertising networks place ads (including sponsored links in search results) on our website. These companies, as well as data analytics companies that service them, may use cookies, pixel tags, mobile device IDs, and other similar technologies to collect data about you when you visit our website.  They use the data to enable them to track your activity across various sites where they display ads and record your activities, so they can show ads that they consider relevant to you.  You may opt out of receiving targeted online advertising from advertising networks that are delivered on our website.

12. NOTIFICATION PROCEDURES:

It is our policy to provide notifications to you via e-mail notice, written or hard copy notice, or through conspicuous posting of such notice on the website, as determined by us at our sole discretion. We reserve the right to determine the form and means of providing notifications if you may opt out of certain means of notification as described in this Privacy Policy.

 13. SURVEYS:

We also use surveys to collect information about our users. From time to time, we request users’ input to evaluate potential attributes and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our offerings.

14. OPT OUT OF INFORMATION SHARING:

I. We acknowledge and respect that not all users may consent to the sharing of their information with third parties. If you prefer that we do not share your information, kindly reach out to us through the Contact Us page. We will promptly remove your name from any lists shared with third parties, upon your request or by clicking the unsubscribe link. When contacting us, please provide clear details of your request, including your name, mailing address, email address, and phone number.
II. Nevertheless, there are circumstances under which we may still be obligated to share your personal information:
a. If we are compelled to comply with court orders or legal processes, or if it is necessary to establish or defend our legal rights against legal claims.
b. If we deem it necessary to share information in order to investigate, prevent, or take action against illegal activities, suspected fraud, potential threats to anyone’s physical safety, violations of our Terms of Use, or as mandated by law.
c. If we believe it is necessary to prohibit or deter any user from accessing any of our sites, including activities such as hacking or defacing any part thereof.

15. PHISHING OR FRAUD EMAILS:

If you receive an unsolicited email purportedly from us or one of our members requesting personal information (such as credit card details, login credentials, or passwords), or prompting you to verify or confirm your account or personal information by clicking a link, it is likely a fraudulent attempt to obtain your information, commonly known as “phishing” or “spoofing.” We never request such sensitive information via email. Please refrain from providing any information or clicking on any links in such emails. If you receive an email of this nature, please contact us immediately at HELP. 

16. UPDATES/EDITS TO OUR PRIVACY POLICY:

We may update this Privacy Policy and information security procedures from time to time. If this privacy and/or information security procedures materially change at any time in the future, we will post the new changes conspicuously on the website to notify you and provide you with the ability to opt-out in accordance with the provisions set forth above.
Continued use of our website and Service, following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes. 

17. BREACH OF PRIVACY POLICY:

We reserve the right to terminate or suspend your usage of this website immediately if you are found to violate our privacy policy. We sincerely request you to respect the privacy and secrecy concerns of others.

18. NO RESERVATIONS:

We do not accept any reservation or any type of limited acceptance of our privacy policy. You expressly agree to every term and condition as stipulated in this policy without any exception whatsoever.

19. NO CONFLICT:

The policy constitutes a part of the user terms. We have taken utmost care to avoid any inconsistency or conflict of this policy with any other terms, agreements, or guidelines available on our website. In case there exists a conflict, we request you to kindly contact us for the final provision and interpretation.

20. APPLICABILITY

This privacy policy applies to website of Animstok.com & Animkart.com

21. CONTACT US

If you have any questions about this Privacy Policy, our practices relating to the website, or your dealings with us, please contact the Privacy Team at: HELP

Refund Cancellation

1.Orders Cancelled by Customer:

  • Cancellation Conditions:
    • Customers have the flexibility to cancel an order only if the product’s delivery hasn’t been completed.
    • Once a product is delivered, cancellation requests won’t be entertained to ensure a smooth delivery process.
  • Refund Process:
    • If a customer cancels an order that has been accepted by the company, the refunded amount will be issued after verification in the form of store credit points or source of payment.
    • These store credits can be utilized for future purchases on the AnimStok.com website, providing a seamless and convenient shopping experience.
  • Mala Fide Intentions:
    • The company reserves the right to cancel any order if mala fide intentions are detected during the order placement process.
    • This measure ensures the integrity of the ordering system and protects both the company and its customers.

2. Order Returns:

  • Non-Returnable Policy:
    • All products purchased through AnimStok.com are considered returnable or non-returnable, emphasizing the importance of carefully considering and selecting items before purchase.
  • Reporting Issues:
    • Customers are encouraged to promptly notify the company if any issues or defects are identified in the product during the delivery process.
    • This proactive communication helps address concerns swiftly and ensures customer satisfaction.
  • Refund Processing:
    • Refund amounts for legitimate return cases will be processed in the form of Animstok Credit or refund to source.
    • The customer’s account will reflect the refunded amount within 4-7 business days, providing transparency and a clear timeline for the refund process.
  • Tracking Returns:
    • A dedicated “Order Returns” tab on the website allows customers to easily track the status of their return requests, promoting transparency and customer empowerment.

3. Shipping and Delivery:

  • Timely Shipping:
    • Packages will be dispatched within 5-7 business days of placing an order, ensuring prompt order fulfillment.
  • Tracking Information:
    • Customers will receive email notifications with tracking information as soon as their package is shipped, enabling them to monitor the progress of their delivery.
  • Optimizing Logistics:
    • Customers are advised to consolidate their purchases into a single order during checkout. This not only optimizes logistics costs but also ensures the convenient delivery of all selected items together.

4. Payments:

  • Payment Options:
    • AnimStok.com provides customers with a variety of payment options, including Debit Card, Credit Card, Net Banking, Store Credits (customer-specific), and Wallets.
  • Transparent Billing:
    • There are no hidden charges, and customers only pay the amount displayed in the order summary during the checkout process, promoting transparency in billing.
  • Payment Failure Resolution:
    • In the event of a payment failure, customers are encouraged to retry after verifying the accuracy of the information provided to the payment gateway.
  • Refund for Payment Failure:
    • If an account is debited due to a payment failure, the amount will be rolled back to the same account used for the order within 7 business days.
    • Customers can seek clarification by contacting the company via email and providing their order number.
  • Security Measures:
    • Customers are reminded to make payments in a secure environment to safeguard their card and bank details, ensuring a secure online shopping experience.

 

 

REFUND & CANCELLATION Live Animals (pets & livestock)

 

  1. Account Cancellation:
  • Who Can Cancel:
    • Breeders, Individuals, and NGOs have the autonomy to cancel their accounts on AnimStok.com at their discretion without the need for prior notice.
  1. Subscription Cancellation:
  • Pro-Rata Refunds:
    • If an account cancellation takes place during an ongoing subscription period, the website will not provide refunds on a pro-rata basis. Subscribers are responsible for managing their subscription periods and associated fees.

III. Pet Purchase Transactions:

  • Platform Role:
    • AnimStok.com acts solely as a platform for breeders to showcase and market animals for sale. The website is not directly engaged in the actual buying or selling transactions of animals.
    • Liabilities:
      • The website disclaims any liability for refunding money paid to purchase animals. Breeders/ Sellers hold the responsibility to refund buyers in cases of providing animals that are unhealthy, unfit, or wrongly described.
  1. Plan Cancellation:
  • User Responsibility:
    • Users have the option to cancel their plans at any time, understanding that the website is not obligated to provide refunds upon plan cancellation.
  1. Payment Failure and Refunds:
  • Automatic Refunds:
    • In the event of a payment failure, where the user’s card or account has been charged erroneously, and the user was not subscribed to the requested plan, the charged amount will be automatically refunded.
    • Refund Processing Time:
      • Refunds for payment failures will be processed within 5-10 business days, depending on the chosen payment method.
    • Non-Reflection of Funds:
      • If the refunded funds do not reflect in the original payment mode after 10 days, users can raise a refund request through the contact page or by emailing Support.
    • Refund Channels:
      • Refunds for credit card payments will be directed to the original credit card used during the purchase. For payments made through a payment gateway, refunds will be issued to the same account.
  1. User’s Prudence:
  • Cautionary Advice:
    • Users are strongly advised to exercise their best judgment and prudence before making any payments for services on AnimStok.com.
    • Understanding Transactions:
      • It is crucial for users to comprehend the nature of transactions and services offered on the platform before committing to subscriptions or making purchases.
The user is thus advised to exercise their best judgment and prudence before making payments for any of the services on Animstok.com

Shipping Delivery

Welcome to AnimStok.com, your trusted partner in providing the best for your pets, animals, and livestock. This Shipping and Delivery Policy aims to ensure transparency and a seamless experience for our valued customers. By using AnimStok.com, you agree to comply with the terms outlined in this policy.

Shipping Timelines:

We understand the anticipation of receiving your pet essentials. To cater to your excitement, we provide estimated shipping timelines based on different locations:
Metro Cities: 2-3 business days
Urban Areas: 3-5 business days
Remote Locations: 5-7 business days

Please note that these timelines are indicative and may vary based on factors such as product availability, order processing time, and delivery address.

Delivery Process:

Upon placing an order on AnimStok.com, our system initiates a comprehensive process. The team conducts a meticulous quality check to ensure that the products meet quality standards. After passing the quality inspection, your order is carefully packed, adhering to industry best practices. The packed order is then handed over to our trusted delivery partners to ensure swift and secure delivery to your doorstep.

Packaging:

To safeguard your purchases, we employ appropriate packaging methods based on the nature of the items. Products may be packaged in sturdy corrugated boxes or securely enclosed in courier polybags, ensuring they reach you in pristine condition. In the unlikely event that you receive damaged items, refer to our ‘Cancellation and Return Policy’ guides for assistance.

Locations Covered:

AnimStok.com takes pride in shipping products across India. Whether you reside in bustling cities or remote locations, we are committed to delivering your pet, animal, livestock essentials to your doorstep. Please check delivery possibility with your pin code before placing order.

Order Tracking:

Our tracking feature allows you to monitor the real-time progress of your delivery, providing peace of mind throughout the process.

Estimated Shipping Time:

Our goal is to dispatch most orders within 1 business day, ensuring you have timely access to your products.

Multiple Shipments:

For orders consisting of various products, we may ship items separately to expedite the delivery process and ensure each item reaches you efficiently.

Shipment Charges:

At AnimStok.com, we prioritize a hassle-free shopping experience. For prepaid orders below the net value of INR 599/-, a flat shipment charge of INR 75/- applies. Orders exceeding INR 599/- qualify for free shipping.

Disputes:

Any disputes arising from this Shipping and Delivery Policy will be exclusively dealt with by the competent courts in New Delhi, to the exclusion of all other courts in India.

Arbitration:

If disputes cannot be resolved amicably, the sole arbitrator appointed under the Arbitration and Conciliation Act, 1996 will settle the matter. Arbitration proceedings will be conducted in New Delhi and governed by Indian laws.

Thank you for choosing AnimStok.com for all your animal care needs. We are dedicated to serving you and your pets, animals, livestock with the utmost care and commitment.
Animstok.com Team

Terms and Conditions

Animstok.com is owned by Animpet Ecomm Private Limited, with its registered office at Khasra No. 558, Plot No. 22, GF Maidan Garhi, South Delhi – 110068 Animpet operates website www.animstok.com, (hereinafter referred to as Animstok)
Your use of the platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Animpet Ecomm Private Limited and these terms and conditions including the policies constitute Your binding obligations, with Animstok. The Company requests You, the users of the Platform (“User”, “You”, “Your”), to please read these Terms and all other policies of the Platform (“Platform Policies”) carefully before using or registering on the Platform. If You do not agree with these Terms or any other Platform Policies, please do not access the Platform or use the Service.

Except you notify us in writing, of your intention to opt out from further direct and indirect communications and invites, you are agreeing to continue to receive emails, calls and messages through different mediums for seeking Products.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The Company offers: (i) sale of various animal, pet, livestock products including food, medicines, grooming tools, toys, accessories on the Platform and (ii) facilitating various services and teleconsultation for animal, pet, livestock through vendors/providers/ veterinarians listed on the Platform.

Conditions Relating to Your Use of Animstok.com

Membership Eligibility
  • Transaction on the Platform are not available to persons, under the age of 18 (eighteen) years or to any User suspended or removed from the Platform for any reason whatsoever. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian. As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents.
  • The Services are always evolving, and the form and nature of the Services may change from time to time. In addition, the Company may stop (permanently or temporarily) providing the Service (or any features within the Platform) to You or to Users generally and may not be able to provide You with prior notice.
1. Your Account

By using our website, you assume responsibility for safeguarding the confidentiality of your account and password, as well as for controlling access to your computer to prevent unauthorized entry. You agree to take full responsibility for all activities conducted under your account or password. It is imperative that you maintain the confidentiality and security of your password, and promptly notify us if you suspect any unauthorized access or misuse of your password. Please ensure that the information provided during registration is accurate and promptly update us with any changes. Access and modification of your provided information can be done in the “Your Account” section of the website. You acknowledge and agree to utilize your account solely for personal product purchases and not for commercial purposes. If you intend to make purchases for business purposes, please create a business account on Animstok.com/business. Animstok.com reserves the right to refuse access to the website, terminate accounts, or modify or delete content without prior notice.

2. Privacy

We encourage you to review our Privacy Notice/Policy, which governs your interactions with Animstok.com, to comprehend our privacy practices. Any personal information/data shared with us during your usage of Animstok.com will be treated with strict confidentiality in accordance with our Privacy Notice and relevant laws and regulations. If you disagree with the transfer or use of your information, please refrain from using the website.

3. E-Platform for Communication

You acknowledge that the website serves as an online platform enabling the purchase of listed products at indicated prices from any location. Furthermore, you understand that Animstok acts solely as a facilitator and is not a party to nor controls any transactions on the website. Therefore, the sale contract of products on the website is strictly between you and the sellers on Animstok.com.

4. Access to Animstok.com

While we strive to maintain uninterrupted website availability and error-free transmissions, the inherent nature of the Internet prevents absolute guarantees. Occasional suspensions or restrictions on access may occur for repairs, maintenance, or the introduction of new features/services without prior notice. Efforts will be made to minimize the frequency and duration of such interruptions or restrictions.

5. License for Website Access

Subject to compliance with these Conditions of Use and payment of applicable fees, Animpet Ecomm Private Limited grants you a limited license to access and utilize this website for personal purposes. However, downloading, modification, or commercial exploitation of the website or its contents requires express written consent. Unauthorized use of trademarks, logos, or proprietary information is strictly prohibited.

6. Your Conduct

Your usage of the website must not disrupt its functionality or cause damage. You are solely responsible for all electronic communications and content originating from your computer and must use the website lawfully. Prohibited activities include fraudulent behavior, unlawful actions, and the dissemination of offensive or harmful material. Any violation of these terms may result in termination of access.
You must not use the website for any of the following:

  • For fraudulent purposes, or in connection with a criminal offense or other unlawful activity
  • To send, use or reuse any material that does not belong to you; or is illegal, is offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic, or menacing; racially or ethnically objectionable, or disparaging; in breach of copyright, trademark, patent, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties or relates to or promotes money laundering or gambling or promotes enmity between different groups on the grounds of religion or caste with the intent to incite violence; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource, political campaigning, commercial solicitation, chain letters, mass mailings or any spam; to deceive or mislead the addressee about the origin of messages.
  • Reviews, comments, communications and other content

    Users of this website are permitted to post reviews, comments, and other content, as well as send communications and submit suggestions, ideas, questions, or information, provided that the content does not violate certain criteria. Such content must not be illegal, offensive, deceptive, misleading, abusive, invasive of privacy, insulting, harassing, blasphemous, defamatory, libelous, obscene, pornographic, racially or ethnically objectionable, disparaging, infringing upon intellectual property rights, harmful to minors, impersonating another person, threatening national unity, integrity, defense, security, or sovereignty, promoting enmity between different groups, facilitating criminal activities, or containing malicious software or spam. Animstok.com reserves the right to remove or edit any content that violates these conditions and to terminate user access to the website.

By posting content or submitting material, unless stated otherwise, you grant Animpet Ecomm Private Limited and its affiliates non-exclusive, royalty-free, irrevocable, perpetual, and sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display such content worldwide in any media. Animpet Ecomm Private Limited and its affiliates also have the right to use your name in connection with such content if they choose.

You agree that the rights granted are irrevocable for the entire duration of protection of your intellectual property rights associated with the content. You waive your right to be identified as the author of the content and your right to object to derogatory treatment of it. You agree to perform all necessary actions to perfect these rights granted to Animpet Ecomm Private Limited upon their request.

You represent and warrant that you own or control all rights to the content you post or provide on the website, that the content is accurate, complies with applicable policies, guidelines, and laws, and will not cause harm to any person or entity. You agree to indemnify Animpet Ecomm Private Limited and its affiliates for any claims arising from a breach of these warranties by a third party.

Claims against Objectionable Content

You may refer to the product detail page on Animstok.com to review any information provided by the seller concerning the following:

– The comprehensive price of any product or service, inclusive of itemized costs such as delivery charges, postage, handling fees, conveyance charges, and applicable taxes, as reflected on the invoice issued to you. Instructions on how to generate an invoice can be found here.
– Mandatory notices and information stipulated by relevant laws, including expiry dates for products where applicable.
– Details regarding products and services offered for sale, including country of origin, essential for informed decision-making before purchase.
– Importer information and guarantees pertaining to the authenticity or genuineness of imported products.
– Guarantees or warranties applicable to the products or services. Additionally, all legally required contractual information is integrated into the Animstok Seller Agreement executed by each seller on Animstok.com prior to listing their products.

As Animstok.com hosts a vast array of products offered by sellers, along with numerous comments and reviews, it operates on a “notice and takedown” basis. Should you believe that any content on the website falls under the category of “Objectionable Content,” as defined by our guidelines, please promptly notify us following our Notice and Procedure for Making Claims of Right Infringements. Upon following this procedure, Animstok.com will diligently endeavor to remove such content within a reasonable timeframe.

Copyright, authors’ rights and database rights

All content displayed on the website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the intellectual property of Animpet Ecomm Private Limited, its affiliates, or its content suppliers. This content is safeguarded by both Indian and international copyright, authors’ rights, and database right laws. The compilation of all content on the website is exclusively owned by Animpet Ecomm Private Limited and its affiliates and is protected under Indian and international copyright and database right laws. The software utilized on the website is the proprietary asset of Animpet Ecomm Private Limited, its affiliates, or its software suppliers and is shielded by Indian and international copyright and authors’ rights laws.

You are prohibited from systematically extracting or reusing any parts of the website’s contents without the express written consent of Animpet Ecomm Private Limited and/or its affiliates, as applicable. Specifically, you may not employ any data mining, robots, or similar data gathering and extraction tools to extract substantial portions of this website’s content for reuse, without obtaining the express written consent of Animpet Ecomm Private Limited and/or its affiliates, as applicable. Furthermore, you are not permitted to create or publish your own database containing significant portions of this website, such as prices and product listings, without the express written consent of Animpet Ecomm Private Limited and/or its affiliates, as applicable.

Intellectual Property Claims

Animpet Ecomm Private Limited and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please notify us.

Disclaimer

You acknowledge and agree that by accessing the services on the website and engaging in transactions, you do so at your own risk, exercising your best judgment before proceeding with any transactions. Additionally, you affirm that you will utilize the website solely for personal use and not for business purposes. We explicitly disclaim any responsibility or liability for the actions or inactions of sellers, as well as any breaches of conditions, representations, or warranties by sellers or manufacturers of products. We expressly disclaim any involvement in mediating or resolving disputes between you and sellers or manufacturers.

Furthermore, we disclaim any warranties or representations, whether express or implied, regarding the quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed, displayed, or transacted, as well as the content (including product or pricing information and specifications) on the website. While efforts have been made to ensure accuracy in content, the website, its content, information (including product prices), software, products, services, and related graphics are provided on an “as is” basis, without any warranty.

We do not implicitly or explicitly endorse or support the sale or purchase of any products on the website. Animstok.com does not acquire any rights, titles, or interests in the products sold or displayed on the website, nor does it assume any obligations or liabilities concerning transactions conducted on the website.

Indemnity and Release

You shall indemnify and hold harmless Animpet Ecomm Private Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
You hereby expressly release Animpet Ecomm Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Other Businesses

Parties other than Animpet Ecomm Private Limited and its affiliates may operate stores, provide services, or sell product lines on Animstok.com. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Animpet Ecomm Private Limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third parties. You can tell when a third party is involved in your transactions, and we may share customer information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.

Communications

When you visit Animstok.com, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.

Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.

Alteration of Service or Amendments to the Conditions
We retain the right to modify our website, policies, and these Conditions of Use at our discretion, without prior notice. Your usage of the website or placement of orders for goods constitutes acceptance of the policies and Conditions of Use in effect at that time, unless legal or governmental requirements necessitate alterations (in which case such changes will apply to previously placed orders). If any provision of these conditions is deemed invalid, void, or unenforceable for any reason, it will be considered separable and will not impact the validity or enforceability of the remaining provisions.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

Customer Complaint Details

The details pertaining to each customer complaint lodged (including the status of the complaint and tracking details) are provided in the return e-mails which are sent back to the customers.

Animstok Software Terms

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Animstok Services.

Animstok Software Terms

Use of the Animstok Software

You may use Animstok Software solely for purposes of enabling you to use and enjoy the Animstok.com Services as provided by Animstok, and as permitted by the Conditions of Use, these Animstok Software Terms and any Terms. You may not incorporate any portion of the Animstok Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Animstok Software or otherwise assign any rights to the Animstok Software in whole or in part. You may not use Animstok Software for any illegal purpose. We may cease providing any Animstok Software and we may terminate your right to use any Animstok Software at any time. Your rights to use the Animstok Software will automatically terminate without notice from us if you fail to comply with any of these Animstok Software Terms, the Conditions of Use or any other Terms. Additional third party terms contained within or distributed with certain Animstok Software that are specifically identified in related documentation may apply to that Animstok Software (or software incorporated with the Animstok Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Animstok Service is the property of Animstok and/or its affiliates or its software suppliers and is protected by laws of India including but not limited to any other applicable copyright laws.

Use of Third Party Services

When you use the Animstok Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
No Reverse Engineering
You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Animstok Software, whether in whole or in part, or create any derivative works from or of the Animstok Software.

Updates

To keep the Animstok Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
Conditions of Sale (between Sellers and the Customer)
Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on Animstok.com (the website). These conditions signify your agreement to be bound by these conditions.
In addition, when you use any current or future Animstok.com service, you will also be subject to the terms, guidelines and conditions applicable to that service (“Terms”). If these Conditions of Sale are inconsistent with such Terms, the Terms will control.

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products on the website by us to you.

Our Contract

When you place an order to purchase a product from us, it constitutes an offer. Upon receipt of your order, you will receive an email confirming its reception and containing order details (the “Order Confirmation Email”). This email acknowledges receipt of your order but does not signify acceptance of your offer. The acceptance of your offer and the conclusion of the sales contract occur when the product is dispatched to you, accompanied by an email confirmation of dispatch (the “Dispatch Confirmation Email”). If your order is dispatched in multiple packages, you may receive separate Dispatch Confirmation Emails for each package, with each email and corresponding dispatch constituting a separate sales contract between you and us.

Your contract is solely with us (the Sellers), and you affirm that the products ordered are for your personal use and not for resale or business purposes. By placing an order, you authorize us to declare the purpose of the products to any relevant governmental authority on your behalf.

You have the right to cancel your order for a product at no cost before receiving the Dispatch Confirmation Email related to that product.

Returns

Items purchased from sellers listed on Animstok.com are returnable within the return window, except those that are explicitly identified as not returnable. The return is processed only if:
It is determined that the product was not damaged while in your possession.
The product is not different from what was shipped to you.
The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and accessories)
You can review return policy for products listed on Animstok.com. For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account, the details for making such refund and the timelines are detailed in the refund policy.
Please review our Returns Policy, which applies to products sold by us.

Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.
For more details, please review our Pricing policy and Availability Guide both of which apply to products ordered from us.
All prices are inclusive of service tax, Goods and Services Tax (“GST”), VAT/CST, duties, and cesses as applicable – unless stated otherwise.

Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to Goods and Services Tax (“GST”), VAT/CST, service tax, duties, and cesses etc.

Health & Safety

By purchasing any product from our Home & Kitchen shop, you acknowledge that you have read and understood our Health & Safety Guidelines.

Communications

When you visit Animstok.com, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails, or phone calls from us concerning your order.

Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.

Alteration or Amendments to the Conditions

We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These conditions are governed by and construed by the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

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